MediRide SA
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About MediRide SA

Bridging the gap between patients and care.

We are a registered non-emergency medical transport company based in Boksburg, built so that no patient misses treatment simply because they couldn't get there.

Our story

Why we started MediRide.

Every month, thousands of South Africans miss treatment because they cannot get there — elderly patients, people on chemotherapy or dialysis, post-operative and mobility-impaired patients.

Missed appointments waste consultation and treatment slots, worsen outcomes and lead to avoidable admissions. Discharged patients without confirmed transport even hold hospital beds for longer. Existing providers are small and local, and there has been no trusted, technology-led name to turn to.

MediRide SA was built to fill that gap: a professional, dignified service that works with doctors, hospitals and families, and proves every trip.

Our mission

To get every patient who can't drive or use public transport to their appointment safely, on time and with dignity.

  • Safety — vetted, first-aid trained drivers and suitable vehicles
  • Dignity — patients lead the conversation; conditions are never discussed
  • Reliability — GPS-logged, timestamped proof of every trip
How we work

Doctors first, then everyone.

The receptionist is the first to know a patient has a transport problem. So we start at the front desk, build trust practice by practice, and grow from there.

Free for practices

A web-based booking portal for reception teams at no cost, with no payment handling and no admin.

Built for repeat care

Oncology and renal patients travel on fixed schedules, so trips repeat every week.

Our own technology

A passenger app, driver app, practice portal and dashboards, all on one shared system built in-house.

Standards

What you can expect from us.

Our drivers

  • Valid Professional Driving Permit (PrDP)
  • Full criminal clearance
  • Defensive driving certificate
  • First aid Level 1, renewed annually
  • Patient dignity & assisted-transfer training

Our vehicles

  • No older than five years
  • Inspected daily before the first trip
  • GPS tracking active at all times
  • Foldable wheelchair, first aid kit and fire extinguisher on board
  • Clean, climate-controlled, never used for cargo

Your data (POPIA)

  • Consent captured before details are stored
  • Only the minimum data collected
  • Encrypted in transit and at rest
  • Portals restricted to authorised users
  • Documented breach-response plan

MediRide SA (Pty) Ltd is registered with CIPC. Every vehicle holds an operating licence from the Gauteng Provincial Regulatory Entity before entering service, and our insurance includes passenger liability cover.

Roadmap

Starting small, growing carefully.

We prove the model in the East Rand first, then grow region by region as practices book regularly.

Pilot · East Rand

One vehicle, three hospital areas

A director-driven vehicle serving practices around Sunward Park, Glynwood and Roseacres, built on our free booking portal.

Phase 2 · Gauteng

Five regions

East Rand, West Rand, Midrand, Pretoria and Johannesburg South — one vehicle per region with paid, vetted drivers.

Phase 3 · Contracts

Hospitals, medical aids & estates

Partnerships built on our on-time record, trip data and patient feedback.

Phase 4 · National

Western Cape & KwaZulu-Natal

Then all provinces, taking the same standard of care nationwide.

Partner with MediRide SA

Practices, hospital groups, medical aid schemes and retirement estates — let us talk about how reliable transport can improve attendance and outcomes.